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Implementing Cisco Collaboration Applications v1.0

Course Description


In this hands-on course, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express. You'll also work with TelePresence components, such as the Cisco TelePresence Management Suite, Cisco Video Communications Servers, Cisco Unified IM and Presence Server, as well as Cisco Jabber for Windows. In addition, emphasis will be placed on a Collaboration Instant Messaging and Unified Messaging environments. Cisco Prime Collaboration Provisioning will be demonstrated for common Moves, Adds, and Changes (MACs). Building on the foundation provided by CICD v1.0, you'll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You'll connect your voice mail systems using Voice Profile for Internet Mail (VPIM) networking. You will also learn how to integrate the Cisco Instant Messaging and Presence with CUCM, deploy the Cisco Jabber client with desk phone control, and integrate Unity Connection for Jabber access. In addition, deployment of Cisco Collaboration Systems will be covered including Prime Collaboration, video infrastructure, Cisco TelePresence Management Suite, and Video Applications.  


  • Network administrators and network engineers
  • CCNP Collaboration candidates
  • Systems engineers


The prerequisites for this course are:
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Prior attendance at the Implementing Cisco Collaboration Devices (CICD) or the Introducing Cisco Voice and Unified Communications Administration (ICOMM) courses is highly recommended
  • Prior attendance at the Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) or the Implementing Cisco IP Telephony and Video Part 1 (CIPTV1) courses is highly recommended

Key topics

  • Cisco Unity Connection
    • Designing and Deploying Cisco Unity Connection
    • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Configuring Cisco Unity Connection Users, Templates, and Class of Service
    • Configuring the Cisco Unity Connection System
    • Implementing Cisco Unity Connection Dial Plan and Call Management
    • Configuring Unified Messaging
    • Troubleshooting Cisco Unity Connection
    • Deploying Voice Mail Redundancy in Branch Offices
  • Cisco Unity Express
    • Designing and Deploying Cisco Unity Express
    • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Configuring Cisco Unity Express User Accounts and Features
    • Understanding Cisco Unity Express AutoAttendant
    • Troubleshooting Cisco Unity Express
  • Cisco Unified IM and Presence Implementation
    • Designing and Deploying Cisco Unified IM and Presence
    • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
    • Integrating Cisco Unified Communications IM and Presence
    • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Configuring Cisco Jabber Mobile and Integrating Directory Servers
    • Configuring Cisco Unified Communications IM and Presence Compliance and Message Archiving
    • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
  • Video Provisioning and Integration in a Unified Communications Deployment
    • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
    • Describing Video Infrastructure
    • Describing Cisco TMS


After the completion of this course, you will be able to:
  • Describe how Cisco Unity Connection is virtualised, designed, and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager
  • Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralized deployments

Course Duration

5 Days
User Dashboard Client Zone